Nextin Cloud Smart IVR System saves your company money while also making your consumers happy. AI-powered interactions can help you build stronger customer relationships.
VR is an abbreviation for Interactive Voice Response. It is a technique that allows a pre-recorded voice to connect with humans via keypad input of speech and DTMF tones. When you call, the voice on the other end will be created by a computer. You utilize your phone’s keypad to achieve a certain result.
This is the most basic type of IVR. You can only add a single layer of IVR to your call flow using this kind. Single level IVR is ideal for simple use cases where one input is sufficient to connect an agent or send a message.
Consider multi-level IVR to be an IVR within an IVR. Creating an IVR menu with a 0-9 prompt might be difficult at times. In this situation, you may simplify the procedure by including many levels of IVR into your call flow.
Find out how your customers interact with your business
Nextin Cloud Smart IVR software accelerates assistance
The IVR System enhances customer service by automating basic operations, enabling self-service, freeing up time for agents to tackle difficult issues, and decreasing client wait times.
Shorter surveys get more honest findings.
Customers may quickly complete IVR surveys after a call to provide honest feedback. Analyze data to enhance service and client happiness.
Why an IVR number is essential for your business?
Professional sounding
Greet your callers with a simple and clear IVR greeting.
With ease, route calls
Press 1 for Sales, 2 for Support, and so on. Give your consumers the finest experience possible.
Allow for remote working
You may work from anywhere using Nextin CloudIVR number.
Intelligent call routing
Call routing depending on the caller’s input via your IVR system, both time-based and team-based.
Analytics and reports
Every day, in real time, agent-specific reporting and call analytics
Scale with ease
Agents may be added and removed at the touch of a button. You may also scale your calls with no reservations!
Simplify your customer’s experience with easy call routing – no more long menus or hours of waiting. “Press 1 for sales or 2 for support,” and there you have it! A more rapid service path that everyone can support.
Lowering costs and increasing productivity
Improve efficiency by reducing the number of agents needed to handle calls with smart IVR, resulting in considerable cost savings in personnel and training. Reduce downtime and wait times!
One of the most fundamental applications of IVR is a fully automated system. It is the simplest approach to connect with people of all languages without having to pay individuals who speak all of them.
Automated order status verification
With IVR, a consumer just dials the company’s number, enters his user ID, and receives the status of his purchase. This simplifies things for the consumer while also preventing human intervention, minimizing the need for more labor.
Make your IVR System unique to your company’s requirements.
Make your own IVR flow, complete with greetings, music, actions for different numbers, and prompts. With a simple solution, you may have smooth customer engagement and improve your IVR script.
Smart routing allows you to treat your consumers like VIPs.
Long wait times for VIP consumers are no longer an issue. Streamline the IVR procedure and bring them to the proper person as soon as possible. Provide them with a VIP hotline for easy contact. Prioritize your clients during heavy call volume, with VIPs receiving first priority.
Self-service automation to empower your consumers
Assist your consumers in finding solutions promptly. Our IVR system decreases wait times and assists consumers in resolving issues on their own, allowing your agents to focus on more critical issues. With our dynamic IVR system, you can empower your consumers while reducing effort for your staff.
Streamline call management at periods of high traffic.
Control high call volumes using programmable settings such as playing commercials or particular messages at peak hours. In the event of preferred agent routing, configure a backup agent for your high-value clients using sophisticated node flow mapping.
Keep your representatives’ customer context constant.
Keep your agents up to date with IVR data via a customized iFrame on their toolbar, allowing them to easily access any essential information. IVR data based on DTMF input assists agents in better understanding difficulties, resulting in a more seamless, personalized customer experience.
How Nextin Cloud Smart IVR Software Works?
Obtaining Customer Information
When a consumer calls, the initial step is to use an IVR to acquire information about their purpose for contacting. The consumer enters information, which is gathered.
Setting up the Call Queue
The following stage is to organize the call queue and place clients on a waiting list depending on agent availability and appropriateness. To decide the queue order, ACD evaluates parameters such as call volume, time of day, queue wait durations, and the department handling the call.
Call Distribution Automation
Finally, depending on the information obtained in the first two processes, ACD routes the call to the best-equipped agent to handle the customer’s unique problem.
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