Outbound Call Center Software
Utilize our robust outbound calling software to plan, monitor, and evaluate each call. Boost agent output, connect with your CRM, and complete sales more quickly.
What is outbound call center software?
Through effort optimization, outbound call center software assists marketing and sales teams in maximizing the results of outreach programs. Key capabilities like as scheduling outbound calls in bulk, allowing interested prospects to interact with agents, employing automated or predictive dialers, and automating replies to frequently asked questions make this feasible.
Improve productivity – close deals faster with outbound call centre software
Dyanmic caller id Auto dialer engagement
Increase call pickup rates with Dynamic Caller ID.
Expand your consumer base and boost conversions.
agents the authority to carry out difficult jobs while a computer handles the menial calls.
Create and enhance cost-effective procedures.
Setting up recurring reminders for payments and renewals can improve cash flow.
The Nextin Cloud Advantage
Why Nextin Cloud is considered as the most reliable cloud communication company
In india.
Better Quality
highest success rates, clearest speech, and lowest latency
Better Dependability
99.94% operator uptime and best-in-class uptimes
Patented Remedies
Use patented products to your advantage in the marketplace.
Scale at Ease
Expand freely and without concern about infrastructure
Best Supporter
24/7 customer service via email and phone
Features of our outbound call center solution
Auto Dialer
Increase your agent’s efficiency by utilizing automatic dialing.
Detailed reporting
Obtain detailed information on each call made by each agent. Weekly and monthly reports are available.
Dynamic Caller ID
Increase phone pickup rates and prevent being banned by consumers by using dynamic caller ID.
Call Recording
Each call is automatically recorded, and the tapes are used for training, dispute settlement, and quality assurance.
Call Transfer
With the press of a button, calls may be routed to the appropriate department/agent.
Visual Call Flow Builder
Drag-and-drop builder with no-code for constructing bespoke call flows.
IVR with many levels (Smart IVR)
Exotel’s intelligent IVR allows you to personalize client interactions and automate processes.
CRM Integration
Your agents will receive a popup providing the information they need for customisation with each call.
Live Agent Dashboard
Real-time tracking and monitoring of agents’ activity.
Conditional Call Routing
Automatically forward calls based on predefined criteria.
APIs that are well-documented
Use Nextin’s robust APIs to power your calls and SMSes.
